Frequently Asked Questions
What types of jewelry do you offer?
Brijea Jewelry Co. specializes in handcrafted fashion and demi fine jewelry, including necklaces and elegant rings. Our collection is designed to elevate any outfit while reflecting individual style and values.
How is your jewelry sourced and produced?
We are committed to sustainable sourcing practices. Our materials are carefully selected to ensure that they are ethically sourced, and our handcrafted processes prioritize quality and environmental responsibility.
What is your return policy?
We have a 14-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging. A 50% restocking fee applies to all returns, and return shipping costs are the responsibility of the customer.
How long does shipping take?
Processing time for orders is typically 2-3 business days. Orders submitted after 12pm EST will begin processing the next business day. Shipping times may vary based on carrier rates and estimated delivery options selected at checkout.
How do I clean my Brijea Jewelry Co pieces?
Because our fashionjewelry is Rhodium plated over brass, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry. Because of this, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. Our Demi Fine collection is 18k gold and waterproof and tarnish free for a lifetime. The Brijea Jewelry Co pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.
Find more information and fine jewelry care instructions here.
Can you wear gold plated jewelry in the shower?
We recommend taking your gold plated jewelry off before you get in the shower, as it can damage the plating. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.
What should I do if my item arrives damaged?
Inspect your order upon reception. If the item is defective, damaged, or incorrect, please contact us immediately to evaluate the issue and arrange for a resolution.
Do you offer exchanges?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.
What payment methods do you accept?
We accept various payment methods, including major credit cards and digital payment options. Please check at checkout for the available payment methods.
How can I contact customer service?
You can reach our customer service team via email at service@brijeaco.com or by phone at (404)-692-0314. We are here to assist you with any inquiries or concerns.